Privacy Policy

1. Introduction

Vdoerjg ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

We act as a data controller for the personal information we collect through our website, forms, and direct communications. We comply with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other applicable Irish and EU data protection laws.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide to Us

• Contact information: name, email address, phone number, postal address
• Business information: accommodation name, type, location, website
• Account information: username, password (if you create an account)
• Communications: emails, form submissions, feedback, survey responses
• Program participation: registration details, progress information, assessments

2.2 Information We Collect Automatically

• Usage data: pages visited, time spent, links clicked, referring website
• Device information: IP address, browser type, operating system, device type
• Location information: general location based on IP address
• Cookie data: as described in our Cookie Policy

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Provide Our Services

• Process inquiries and provide information about our programs
• Register you for educational programs and events
• Deliver educational content, resources, and support
• Process payments and manage billing (where applicable)
• Communicate with you about your participation in our programs

3.2 To Improve Our Services

• Analyze website usage to improve user experience
• Conduct research and analysis to enhance our educational programs
• Gather feedback through surveys and evaluations
• Test and develop new features and functionality

3.3 For Marketing and Communications

• Send newsletters, updates, and promotional materials (with your consent)
• Invite you to events and webinars related to sustainable tourism
• Share resources and information relevant to your interests
• Notify you about changes to our services or policies

3.4 For Legal and Administrative Purposes

• Comply with legal obligations and regulatory requirements
• Enforce our terms and conditions
• Prevent fraud and protect our rights and property
• Respond to legal requests and prevent harm

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

4.1 Consent

We process certain data based on your explicit consent, such as for marketing communications. You can withdraw your consent at any time.

4.2 Contract Performance

We process data necessary to fulfill our contractual obligations to you, such as providing educational services you have registered for.

4.3 Legitimate Interests

We process data based on our legitimate interests, such as improving our services and ensuring security, where these interests are not overridden by your rights and freedoms.

4.4 Legal Obligation

We process data to comply with legal obligations, such as financial record-keeping and responding to legal requests.

5. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

5.1 Service Providers

We share data with third-party service providers who help us deliver our services, such as:

• Email and communication platforms
• Website hosting and maintenance providers
• Payment processors
• Customer relationship management systems
• Analytics providers

These providers are contractually bound to protect your data and only use it for the specific purposes we define.

5.2 Educational Partners

With your consent, we may share information with educational partners who collaborate with us on delivering programs, such as sustainability experts, certification bodies, or local tourism authorities.

5.3 Legal Requirements

We may disclose your information when required by law, such as in response to a valid legal request, to protect our rights, or to prevent fraud or illegal activity.

6. International Data Transfers

We primarily store and process your data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or transferring to countries with an adequacy decision.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• For the duration of our contractual relationship with you
• As required to comply with legal and regulatory obligations
• As needed to resolve disputes or enforce agreements

When personal information is no longer needed, we securely delete or anonymize it.

8. Your Data Protection Rights

Under the GDPR and applicable data protection laws, you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal information in certain circumstances.
• Right to Restriction: You can request that we restrict the processing of your data in certain circumstances.
• Right to Data Portability: You can request to receive your data in a structured, commonly used format.
• Right to Object: You can object to our processing of your data, particularly for marketing purposes or processing based on legitimate interests.
• Right to Withdraw Consent: You can withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Secure data storage and transmission

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use caution when sharing information online.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and personalize content. For detailed information about the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Vdoerjg
Mount Herbert Court,
34 Mount Street Upper,
Dublin 2, D02 FT72
Ireland

Email: privacy@vdoerjg.com
Phone: +35319073480

14. Complaints

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Irish Data Protection Commission:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland

Website: www.dataprotection.ie